All Events

Filtering by: β€œPersonal & Professional Development”

Practical Steps For A Strong Year-End & Fresh Start
Sep
24

Practical Steps For A Strong Year-End & Fresh Start

πŸ“Œ Did all your goals and tactics go out the window? Join us for Customer Success self-reflection and New Years Solutions!
πŸ“† September 24, Tuesday
πŸ•Ÿ 4:30pm PT/ 7:30pm ET
Co-led by Ashna Patel & Cinthia Silva

πŸ–₯ Slides

➑ Watch on YouTube here

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How to Use Strategic Empathy To Decrease Churn & increase Revenue
Sep
10

How to Use Strategic Empathy To Decrease Churn & increase Revenue

πŸ“Œ Yes - Empathy can have a real impact on how you achieve your CS goals. Are you using empathy strategically?
πŸ“† September 10, Tuesday
πŸ•Ÿ 4:30pm PT/ 7:30pm ET
🧍 Co-led by Cinthia Silva + Special Guest!

πŸ–₯ Slides
πŸ“„ Breakout Notes

➑ Watch on YouTube here

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How We Got the Job: Our Secrets & Challenges Overcome
Sep
3

How We Got the Job: Our Secrets & Challenges Overcome

πŸ“Œ Don’t get discouraged. It’s not time to give up. Come learn from others that got the job and refine your process.
πŸ“† September 3, Tuesday
πŸ•Ÿ 4:30pm PT/ 7:30pm ET
🧍 Co-led by Rachel Askin, Divya Apte, Shaun Porcar & Jan Young

πŸ–₯ Slides
πŸ“„ Breakout Notes

➑ Watch on YouTube here

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Hiring Managers Compare: The How’s & Why’s of Hiring Processes & Interviewing
Aug
27

Hiring Managers Compare: The How’s & Why’s of Hiring Processes & Interviewing

πŸ“Œ When was the last time you kicked the tires on your hiring process? Come compare notes!
πŸ“† Tuesday, August 27, 2024
πŸ•Ÿ 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Efiie Mansdorf, Monica Trivedi, Anika Zubair & Jan Young
πŸ–₯ Slides
πŸ“„ Breakout Notes

➑ Watch on YouTube here

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How to Crush Your Interview: Inside a Hiring Manager’s Mind
Aug
6

How to Crush Your Interview: Inside a Hiring Manager’s Mind

πŸ“Œ Ever wondered what the hiring manager was really hoping to hear from that interview question? Come find out!
πŸ“† Tuesday, August 6 2024
πŸ•Ÿ 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Effie Mansdorf & Jan Young
πŸ–₯ Slides
πŸ“„ Breakout Notes

➑ Watch on YouTube here

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Optimizing Your Health, Wealth & Relationships
Jul
16

Optimizing Your Health, Wealth & Relationships

πŸ“Œ Are you running on empty? Do you feel guilty about what you β€œought” to do? Are you optimizing for your balanced life?
πŸ“† Tuesday, July 16, 2024
πŸ•Ÿ 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Divya Apte & Jan Young
πŸ–₯ Slides
πŸ“„ Breakout Notes
➑ Watch on YouTube here

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The Art & Science of the Apology Conversation
Jun
25

The Art & Science of the Apology Conversation

πŸ“Œ Did you MESS up really BIG? Learn how to build a better customer relationship through an apology!
πŸ“† Tuesday, June 25, 2024
πŸ•Ÿ 4:30pm PT/ 7:30pm ET
🧍 Co-led by Shawn Stiffler, Cinthia Silva & Jan Young
πŸ–₯ Slides
πŸ“„ Breakout Notes
➑ Watch on YouTube here

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The Power of Communities & Belonging
May
7

The Power of Communities & Belonging

πŸ“Œ Community is primal. We’re wired to connect.
πŸ“† May 7, Tuesday
πŸ•Ÿ 9am PT/ Noon ET / 5pm GMT
🧍 Co-led by Valerie Molina, Marija Skobe-Pilley, Priscilla Fletcher, Cinthia Silva, Parul Bhandari, Keishla Ceaser-Jones, Sandy Yu & Jan Young
πŸ–₯ Slides
πŸ“„ Breakout Notes
➑ Watch on YouTube here

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