Programs
CxXchange started as a weekly office hour to explore topics in SaaS Tech and Customer Success. It has grown to become a peer-to peer volunteer-led community of professionals who are committed to life long learning.
In the CxXchange community, we share resources, ideas, different perspectives and experiences, insights, events, encouragement, even links to other communities. It’s a place to respect each other and learn from each other.
The CxXchange Programs are volunteer-led. Each one offers peer-to-peer opportunities for professional growth.
Elevate Your Influence with LinkedIn Success Circle!
Customer Success sits at the intersection of your customers and your company. Whether you’re a CSM or a CS Leader, developing thought leadership is key to advancing your career and growing as a Business Leader.
The LinkedIn Success Circle is your space in the CxXchange Slack community to refine your voice, share feedback, and learn best practices for LinkedIn posts, blogs, videos, and public speaking.
Thought leadership takes time, but with the right tools and support, you can amplify your network and influence.
It’s easy to start, and it’s fun! Join us in our Slack community and come to our monthly meetups.
Join #cxx-linkedin-success-circle today and take the next step in your professional journey!
Collaboration Groups for Customer Success Leaders
Looking for fresh ideas, peer collaboration, and support to navigate your leadership role? Whether you’re stepping into your first Customer Success leadership role, are an experienced executive, or exploring your next opportunity, Collaboration Groups can help.
What are Collaboration Groups?
Peer-led collaboration groups consist of 4–6 members who meet regularly to problem-solve operational challenges, exchange knowledge, and provide mutual accountability. The goal is to help you brainstorm solutions, share experiences, and advance your professional and operational goals while developing meaningful relationships with your peers.
Visit our program FAQ to learn more about participating or leading a Collaboration Group.
How to Join
Collaboration Groups are open to Customer Success leaders of all levels!
Complete the Sign up form to participate or volunteer to lead a group.
Join #xchange-cs-leaders on Slack for the latest announcements and updates.
In the community you'll find...
There's something for everyone! And if you don't see a topic and have suggestions, mention it over in the #general channel.
Some channels to look for:
#successhour-session-resources - Look for slides and notes from recent weekly sessions
#ai-and-cs - Share and find AI tips and tools
#awesome-tools - Share and find CS and personal productivity tools
#share-csm & #share-cs-leader - Share and ask about best practices
#mock-interviews - post here to find others who want to practice interviewing
#geo - Region or location - Look for your city or region and connect with other professionals in your area
In the workspace community, be sure to click on the down arrows next to each section title. You'll find more channels!
If you haven't joined a slack community before, it's a great tool to get to know since many tech companies use it.
What We 🧡 About CxXchange:
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Kat Fenoglio
“Jan and the CxXchange community has been one of the silver linings of my current transition! She reminded me that it's cool and commendable to study your craft. She demystified how others “know all this stuff" - they do not just know, they are seeking communities to listen and learn from.
Advocacy for my customers and my team looks like ongoing participation in CxXchange!"
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Sachin Sharma
“I wanted to take a moment to express my sincere gratitude for the CxXchange community. Since joining, my professional network has flourished, and I've had the incredible opportunity to learn about Customer Success from some truly exceptional CS leaders. Special thanks to Christina Alvarez & Priscila Fletcher.
The community you've cultivated is filled with remarkable individuals, and their insights have been invaluable. I appreciate the platform where I can freely ask questions related to CS and receive thoughtful insights. Thank you for fostering such a supportive and enriching environment.“
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Roumjana Zhecheva
“I'm grateful for the impact that CxXchange and SuccessHour have had on my professional growth:
• Structured Learning: Access to well-organized resources and collaborative spaces.
• Interactive Sessions: Breakout rooms in SuccessHour compel participants to articulate their wins and challenges, share practices and learn from different industries.
• Diverse & Inclusive: A wide range of CSM perspectives – from the full-stack CSM, to specialist, from CS- department starters to well defined Enterprise. That variety enriches the conversation.
• Emphasis on Metrics: Jan's focus on quantifiable outcomes has clarified much about Customer Success measures. It addresses the opportunity cost of “not measuring” and is hugely empowering for CSMs.
• Leadership Advocacy: Jan's push for Customer Success representation at the executive level is relentless and so needed – a NorthStar for all in the community.
Overall, the experience has significantly advanced my skills and broadened my professional horizon!”
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Sanjayan Arulsakaran
“CxXchange has been a core reason that I felt confident in taking on my current responsibility at my startup, owning the Customer Success function. As someone new to the field, with limited internal resources on CS & CX, having this space to learn from and with professionals has been awesome. The support and wisdom I've received from people like Elizabeth Blass, Jerry Stalick, and Rich Gawlas have been invaluable. Thanks for creating this space Jan.”
