Did you miss a SuccessHour session? Or do you want to revisit a topic? We're working on getting our past CS Office Hour and SuccessHour recordings, slides, and notes updated on this page.
Be sure to subscribe to our YouTube page so you never miss out on updates!
📌 It’s time to start taking your ChatGPT skills to the next level and use it to innovate and empower your CS program!
📆 Dec 17 , Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by David Brady & Jan Young
📌 You want to start using AI strategically in your CS Program, but you’re not sure where to get started? Come join us!
📆 Dec 10, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Mikayla LaRosa & Jan Young
📌 Myth: I can’t use AI or build automation because I don’t have the budget.
📆 December 3, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Shawn Stiffler & Jan Young
📌 Stop being one of the 1000s of applicants… Stand Out & START being the Top 1%
📆 Tuesday, Nov 26, 2024
🕟 9am PT/ noon ET / 4pm GMT
🧍 A StepUpXchange Masterclass with Jan Young
📌 Think you know something about EdTech because you went to school? Think again!
📆 November 19, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Keishla Ceaser-Jones, Kimberly Renee Knowles & Jan Young
📌 Marketing leads the way— first in SaaS Tech, first in AI, if you want learn about cutting edge change, come join us!
📆 Nov 12, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Rabia Babar, Matthew Collier, Jill Movahedi & Jan Young
📌 Hardware + Software = Complications! Hardware: On-Prem + 1x Sale, Software: Cloud or On-Prem + Subscription
📆 Nov 5, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Josh Levin, Ty Raia, Corinne Wallace & Jan Young
📌 US Govt spending on SaaS tech surpassed 1/4 Trillion $$ in 2022, and it continues to increase every year. But doing business with Govt has some unique challenges...
📆 Oct 29, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Jan Young, Gary Rubinstein, Patrick Nottingham, & Charlie Page
📌 If $$ Makes the World Go 'Round, and FinTech powers $$... Does FinTech Make the World Go 'Round?
📆 Oct 22, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Jan Young, Eric Cheng, Linda Lipovetsky, Felicia Rella, Randy Rosen, & David Madeo
📌 Who does HealthTech serve-- Insurance, Hospitals, Doctors, Patients? What if the answer is Yes to All? Does that mean it's B2B2B2P? My brain hurts! I need me some HealthTech!!
📆 Oct 15, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Jan Young, Jennifer Williams, Shawn Stiffler, & Lyndsey Steinbock
📌 Everybody needs Security - Easy Breezy, right? Maybe there’s more to it? Come share your best practices. Learn what is challenging your CS colleagues in CyberTech!
📆 Tuesday, Oct 8, 2024
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Jan Young, Eric Cheng, Guy Galon, Sarah Hunley, Jazmine Olson, & Ty Raia
📌 NYC IRL SuccessHour: The ROI of AI in CS
📆 Tuesday, October 1
🕟 5:30pm - 8:30pm ET
🧍 Facilitated by Jan Young with Executive Workshop led by Sagar Shukla and Interactive Roundtable hosted by Ralphie White and Kate Neal.
📌 Did all your goals and tactics go out the window? Join us for Customer Success self-reflection and New Years Solutions!
📆 September 24, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Ashna Patel & Cinthia Silva
📌 Are you optimizing how you use LinkedIn? Come learn how you to build powerful and strategic relationships!
📆 Sept 17, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Sandy Yu & Jan Young
📌 Yes - Empathy can have a real impact on how you achieve your CS goals. Are you using empathy strategically?
📆 September 10, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Cinthia Silva + Special Guest!
📌 Don’t get discouraged. It’s not time to give up. Come learn from others that got the job and refine your process.
📆 September 3, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Rachel Askin, Divya Apte, Shaun Porcar & Jan Young.
📌 When was the last time you kicked the tires on your hiring process? Come compare notes!
📆 Tuesday, August 27, 2024
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Efiie Mansdorf, Monica Trivedi, Anika Zubair & Jan Young
📌 If your Support team is purely reactive, you’re missing out on the value they can bring to your customers & your company!
📆 August 20, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Marilyn Lin & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
📌 Come learn how to get on board with change and love it!
📆 August 13, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Jennifer Albrecht & Jan Young
🖥 Slides
📄 Breakout Notes
📌 Ever wondered what the hiring manager was really hoping to hear from that interview question? Come find out!
📆 Tuesday, August 6 2024
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Effie Mansdorf & Jan Young
🖥 Slides
📄 Breakout Notes
📌 It can be tough to get Pooled CS Teams right. Time to make the complex stuff simple!
📆 July 30, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Justin Chappell & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
📌 How does your Customer value your product? The answer might surprise you!
📆 Tuesday, July 23, 2024
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Cinthia Silva & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
📌 Are you running on empty? Do you feel guilty about what you “ought” to do? Are you optimizing for your balanced life?
📆 Tuesday, July 16, 2024
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Divya Apte & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
📌 Let's TURN it AROUND! Chasing down fire drills is no way to live.
📆 Tuesday, July 9, 2024
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Cinthia Silva & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
📌 Industry Series Kickoff & CS Frameworks
📆 July 2, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Ty Raia, Tali Segev & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
📌 Did you MESS up really BIG? Learn how to build a better customer relationship through an apology!
📆 Tuesday, June 25, 2024
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Shawn Stiffler, Cinthia Silva & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
📌 Stop running on empty. Stress Less & Get More Done!
📆 June 18, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Ryan Johansen, Ashna Patel & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
📌 Price Increases, Apologies, Renewals, Upsells—Tough conversations made easy!
📆 Tuesday, June 11, 2024
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Cinthia Silva & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
📌 Flexibility is a responsibility & an opportunity. Part workshop, part imagination session, what would you do if you could build anything?
📆 June 4, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Monica Perez, Jay Sanchez & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
📌 Are you tired of hearing about ChatGPT? Me too! Let’s dig in & talk about how AI is being used strategically to improve CS Programs so we can work smarter, not harder.
📆 May 28, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Shawn Stiffler & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
