Did you miss a SuccessHour session? Or do you want to revisit a topic? We're working on getting our past CS Office Hour and SuccessHour recordings, slides, and notes updated on this page.
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📌 Once you build your presentations, portfolios, and webistes using AI you won’t want to go back.
📆 Tuesday, April 15, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Mariena Quintanilla & Jan Young
📌 What’s this buzz about Agentic AI? Is it going to take my job?
📆 Tuesday, Mar 11, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Percy Rose, Mariena Quintanilla, Shawn Stiffler, Divya Apte & Jan Young
➡ Watch on YouTube here
📌 What is AI Beyond ChatGPT? How can I really use it for CS?
📆 Tuesday, Feb 11, 2025
🕟 9am PT/ noon ET / 5pm UK
🧍 Co-led by Mariena Quintanilla & Jan Young
➡ Watch on YouTube here
📌 STOP! Before you add AI to your CS Program - Make sure you have these 6 CS Fundamentals
📆 Tuesday, January 14, 2025
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Shawn Stiffler & Jan Young
🖥 Slides
➡ Watch on YouTube here
📌 It’s time to start taking your ChatGPT skills to the next level and use it to innovate and empower your CS program!
📆 Dec 17 , Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by David Brady & Jan Young
➡ Watch on YouTube here
📌 You want to start using AI strategically in your CS Program, but you’re not sure where to get started? Come join us!
📆 Dec 10, Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by Mikayla LaRosa & Jan Young
➡ Watch on YouTube here
📌 Myth: I can’t use AI or build automation because I don’t have the budget.
📆 December 3, Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by Shawn Stiffler & Jan Young
➡ Watch on YouTube here
📌 Stop being one of the 1000s of applicants… Stand Out & START being the Top 1%
📆 Tuesday, Nov 26, 2024
🕟 9am PT/ noon ET / 4pm GMT
🧍 A StepUpXchange Masterclass with Jan Young
📌 Think you know something about EdTech because you went to school? Think again!
📆 November 19, Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by Keishla Ceaser-Jones, Kimberly Renee Knowles & Jan Young
➡ Watch on YouTube here
📌 Marketing leads the way— first in SaaS Tech, first in AI, if you want learn about cutting edge change, come join us!
📆 Nov 12, Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by Rabia Babar, Matthew Collier, Jill Movahedi & Jan Young
➡ Watch on YouTube here
📌 Hardware + Software = Complications! Hardware: On-Prem + 1x Sale, Software: Cloud or On-Prem + Subscription
📆 Nov 5, Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by Josh Levin, Ty Raia, Corinne Wallace & Jan Young
➡ Watch on YouTube here
📌 US Govt spending on SaaS tech surpassed 1/4 Trillion $$ in 2022, and it continues to increase every year. But doing business with Govt has some unique challenges...
📆 Oct 29, Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by Jan Young, Gary Rubinstein, Patrick Nottingham, & Charlie Page
➡ Watch on YouTube here
📌 If $$ Makes the World Go 'Round, and FinTech powers $$... Does FinTech Make the World Go 'Round?
📆 Oct 22, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Jan Young, Eric Cheng, Linda Lipovetsky, Felicia Rella, Randy Rosen, & David Madeo
➡ Watch on YouTube here
📌 Who does HealthTech serve-- Insurance, Hospitals, Doctors, Patients? What if the answer is Yes to All? Does that mean it's B2B2B2P? My brain hurts! I need me some HealthTech!!
📆 Oct 15, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Jan Young, Jen Williams, Shawn Stiffler, & Lyndsey Steinbock
➡ Watch on YouTube here
📌 Everybody needs Security - Easy Breezy, right? Maybe there’s more to it? Come share your best practices. Learn what is challenging your CS colleagues in CyberTech!
📆 Tuesday, Oct 8, 2024
🕟 9am PT/ noon ET / 4pm GMT
Co-led by Jan Young, Eric Cheng, Guy Galon, Sarah Hunley, Joshua Lyons, & Ty Raia
➡ Watch on YouTube here
📌 NYC IRL SuccessHour: The ROI of AI in CS
📆 Tuesday, October 1
🕟 5:30pm - 8:30pm ET
🧍 Facilitated by Jan Young with Executive Workshop led by Sagar Shukla and Interactive Roundtable hosted by Ralphie White and Kate Neal.
📌 Did all your goals and tactics go out the window? Join us for Customer Success self-reflection and New Years Solutions!
📆 September 24, Tuesday
🕟 4:30pm PT/ 7:30pm ET
Co-led by Ashna Patel & Cinthia Silva
🖥 Slides
➡ Watch on YouTube here
📌 Yes - Empathy can have a real impact on how you achieve your CS goals. Are you using empathy strategically?
📆 September 10, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Cinthia Silva + Special Guest!
➡ Watch on YouTube here
📌 Don’t get discouraged. It’s not time to give up. Come learn from others that got the job and refine your process.
📆 September 3, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Rachel Askin, Divya Apte, Shaun Porcar & Jan Young
➡ Watch on YouTube here
📌 When was the last time you kicked the tires on your hiring process? Come compare notes!
📆 Tuesday, August 27, 2024
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Efiie Mansdorf, Monica Trivedi, Anika Zubair & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
📌 If your Support team is purely reactive, you’re missing out on the value they can bring to your customers & your company!
📆 August 20, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Marilyn Lin & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
📌 Come learn how to get on board with change and love it!
📆 August 13, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Jennifer Albrecht & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
📌 Ever wondered what the hiring manager was really hoping to hear from that interview question? Come find out!
📆 Tuesday, August 6 2024
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Effie Mansdorf & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
📌 It can be tough to get Pooled CS Teams right. Time to make the complex stuff simple!
📆 July 30, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Justin Chappell & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
📌 How does your Customer value your product? The answer might surprise you!
📆 Tuesday, July 23, 2024
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Cinthia Silva & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
📌 Are you running on empty? Do you feel guilty about what you “ought” to do? Are you optimizing for your balanced life?
📆 Tuesday, July 16, 2024
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Divya Apte & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
📌 Let's TURN it AROUND! Chasing down fire drills is no way to live.
📆 Tuesday, July 9, 2024
🕟 9am PT/ noon ET / 4pm GMT
🧍 Co-led by Cinthia Silva & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
📌 Industry Series Kickoff & CS Frameworks
📆 July 2, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Ty Raia, Tali Segev & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
📌 Did you MESS up really BIG? Learn how to build a better customer relationship through an apology!
📆 Tuesday, June 25, 2024
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Shawn Stiffler, Cinthia Silva & Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
