Community
CxXchange stands for Customer Success Xelerator Xchange
It’s a place to Xelerate Your Career and Xchange Ideas
CxXchange is a space for passion, curiosity, and community. It started as a weekly office hour to explore topics in SaaS Tech and Customer Success. It has grown to become a community of professionals who are committed to life long learning. To reflect this evolution, we've rebranded from CS Office Hours to CxXchange.
In the CxXchange community, we share resources, ideas, different perspectives and experiences, insights, events, encouragement, even links to other communities. It’s a place to respect each other and learn from each other.
NOTE: Some of us may have services or products that we sell, but CxXchange is not a place for selling. It’s a place for sharing. If you have things to offer that are free, please do share!
Customer Success is at the intersection between the Customer and your Company. It’s a critical role whether you are a CSM or a CS Leader. So, understanding business and seeing yourself as a Business Leader is key to your success.
That may seem daunting.
But if you reflect, you’ll see that you are already engaged in learning about your business and thinking of yourself as a Business Leader.
That’s why developing and expressing your thought leadership is an important skill for every CSM and CS Leader. It doesn’t happen overnight. It happens over time.
The VoiceVanguard program is a supportive channel within the CxXchange slack community to develop your ideas and learn best practices for expressing them in social media, blog posts, within your company, and speaking engagements.
If you want to participate, join the slack community and add the #voice-vanguard channel.
Collaboration Groups
Looking for a new role? In the first 6 months of a new role? Or maybe you've been there 6+months and you're looking for new ideas to re-engage or scale?
Come join us in a Collaboration Group! We have Collaboration Groups for CSMs and CS Leaders.
There are 3 types of groups:
1) Job Seekers
2) First 6 Months
3) 6+ Months
Choose the type of group that is right for you!
What is a Collaboration Group? Collab Groups are self organized groups of 4-6 people who build their own agendas and meet at the frequency they decide. Think of these as accountability groups. Or a safe space to share ideas and dig into something.
We’ve organized them so that you can find others with common challenges and goals. That’s why we have a separate sign up process for CSMs and CS Leaders. We’ve also organized them around job searching, first 6 months in a role, or 6+ months in a role.
IMPORTANT: You MUST join the Slack Community to participate since all coordination takes place in the community.
CSMs
This Google Form has an overview of the groups -
START by reading the first tab: READ ME
Find the one that matches your interest and DM the group lead to get added to meeting invite.
If you have questions, DM Jennifer Gdula in the slack community.
CS Leaders
This Google Form has an overview of the groups -
START by reading the first tab: READ ME
Find the one that matches your interest and DM the group lead to get added to meeting invite.
If you have questions, DM Shaun Porcar in the slack community.
In the slack community, we also have channels to support communication and share ideas across groups.
Look for:
#collab-jobsearch-cs-leader
#collab-cs-leader
#collab-jobsearch-csm
#collab-csm
In the community you'll find...
There's something for everyone! And if you don't see a topic and have suggestions, mention it over in the #general channel.
Some channels to look for:
#successhour-session-resources - Look for slides and notes from recent weekly sessions
#ai-and-cs - Share and find AI tips and tools
#awesome-tools - Share and find CS and personal productivity tools
#share-csm & #share-cs-leader - Share and ask about best practices
#mock-interviews - post here to find others who want to practice interviewing
#geo - Region or location - Look for your city or region and connect with other professionals in your area
In the workspace community, be sure to click on the down arrows next to each section title. You'll find more channels!
If you haven't joined a slack community before, it's a great tool to get to know since many tech companies use it.
What We 🧡 About CxXchange:
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Kat Fenoglio
“Jan and the CxXchange community has been one of the silver linings of my current transition! She reminded me that it's cool and commendable to study your craft. She demystified how others “know all this stuff" - they do not just know, they are seeking communities to listen and learn from.
Advocacy for my customers and my team looks like ongoing participation in CxXchange!"
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Sachin Sharma
“I wanted to take a moment to express my sincere gratitude for the CxXchange community. Since joining, my professional network has flourished, and I've had the incredible opportunity to learn about Customer Success from some truly exceptional CS leaders. Special thanks to Christina Alvarez & Priscila Fletcher.
The community you've cultivated is filled with remarkable individuals, and their insights have been invaluable. I appreciate the platform where I can freely ask questions related to CS and receive thoughtful insights. Thank you for fostering such a supportive and enriching environment.“
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Roumjana Zhecheva
“I'm grateful for the impact that CxXchange and SuccessHour have had on my professional growth:
• Structured Learning: Access to well-organized resources and collaborative spaces.
• Interactive Sessions: Breakout rooms in SuccessHour compel participants to articulate their wins and challenges, share practices and learn from different industries.
• Diverse & Inclusive: A wide range of CSM perspectives – from the full-stack CSM, to specialist, from CS- department starters to well defined Enterprise. That variety enriches the conversation.
• Emphasis on Metrics: Jan's focus on quantifiable outcomes has clarified much about Customer Success measures. It addresses the opportunity cost of “not measuring” and is hugely empowering for CSMs.
• Leadership Advocacy: Jan's push for Customer Success representation at the executive level is relentless and so needed – a NorthStar for all in the community.
Overall, the experience has significantly advanced my skills and broadened my professional horizon!”
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Sanjayan Arulsakaran
“CxXchange has been a core reason that I felt confident in taking on my current responsibility at my startup, owning the Customer Success function. As someone new to the field, with limited internal resources on CS & CX, having this space to learn from and with professionals has been awesome. The support and wisdom I've received from people like Elizabeth Blass, Jerry Stalick, and Rich Gawlas have been invaluable. Thanks for creating this space Jan.”
