People
CxXchange started as an informal gathering of CS professionals on Zoom. It has evolved into a community with a book club and collaboration groups. We meet weekly, async, and sometimes in person to Xchange ideas and Xelerate our careers. Everything it is and will be is because of the incredible people who come together with an idea and then volunteer their time to make it happen.
Check out some of these amazing people here on this page and our LinkedIn page.
Have an idea? Want to help?
Founder
Jan Young
Founder CxXchange • Founder & CCO JanYoungCX
Jan is an an award-winning Customer Success leader who has transformed CS leaders into award winning executive team leaders. She has served as VP Client Services for two successfully exited startups. Since 2016, Jan has been coaching and advising founders, startups, and Customer Success leaders how to increase revenue, go-to-market alignment, and customer advocacy. She has been working in technology and startups since 2001 in a variety of roles including: Project Manager, Product Owner, Marketing, Sales, Account Manager, Professional Services, and Customer Success.
Community Directors
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Cinthia Silva
Community Director & Co-Founder CxX Book Club
Cinthia is based in NYC where she works for Nasdaq covering Customer Success Strategy and Growth.
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Maryann Lazzeri
Community Director & Co-Founder CxX Book Club
Maryann is based in Chicago IL. She is a Senior Technical Account Manager at Salesforce.
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Shaun Porcar
Community Director, CS Leader Collaboration Groups
Shaun has built and led Customer Success teams for several category-leading enterprise-focused SaaS startups. Most recently he was a Director of Customer Success at Checkr and the Head of Customer Success at Abstract prior to their Adobe exit.
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Jay Marin
Community Director
Jay (he/him) is a Toronto-based emerging CS pro with a particular fondness for onboarding and implementation. He joined CxXchange in 2023, and quickly fell in love with the community. Outside of work you'll find him starting new projects, watching anime, or playing board games.
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Neil Isaacs
Community Director, CSM Collaboration Groups
Neil has been in customer facing roles his entire career, from sales, account management, customer care to customer success management. Neil enjoys building and developing strong meaningful relationships with customers and ensuring his customers attain their goals.
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Michael Hill
Community Director
Michael has spent the last 4 years working in Marketing Technology as a Customer Success Manager. He spends his free time writing music and performing as a singer and guitarist at hotels and private events across SoCal.
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Jennifer Gdula
Community Director, CSM Collaboration Groups
Jennifer is a former educator and retail operations manager with 20 years experience in customer service and coaching. She lives outside of Chicago and enjoys meeting new people and learning from their experiences.
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Jay Sanchez
Community Director, CSM Collaboration Groups
Jay is a Customer Success Leader at Leanlaw. He thrives on problem-solving, data, and creative thinking, while championing diversity, equity, and inclusion. As an autistic and transgender leader, he believes in leveraging strengths to foster successful business outcomes—a concept he calls "success singularity."
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Lakshmi Savaram
Community Director, CSM Collaboration Groups
Lakshmi is a passionate customer success advocate with diverse industry and functional experiences. She enjoys building relationships, using her rapid problem-solving abilities, influencing change and growing sustainable revenue streams.
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Sarah Cundari
Community Director, CSM Collaboration Groups
Sarah is an Animator turned Technical Support, turned Customer Success Professional. She’s here to help everyone around her succeed whether you're a customer, colleague, or employer.
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Kathy Fava
Community Director
Kathy is an experienced writer and trainer, dedicated to enhancing workplace experiences for customers and accelerating adoption and time to first value through customer education. She helps people become more knowledgeable, productive, and engaged at work.
What We 🧡 About CxXchange
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Kat Fenoglio
“Jan and the CxXchange community has been one of the silver linings of my current transition! She reminded me that it's cool and commendable to study your craft. She demystified how others “know all this stuff" - they do not just know, they are seeking communities to listen and learn from.
Advocacy for my customers and my team looks like ongoing participation in CxXchange!"
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Sachin Sharma
“I wanted to take a moment to express my sincere gratitude for the CxXchange community. Since joining, my professional network has flourished, and I've had the incredible opportunity to learn about Customer Success from some truly exceptional CS leaders. Special thanks to Christina Alvarez & Priscila Fletcher.
The community you've cultivated is filled with remarkable individuals, and their insights have been invaluable. I appreciate the platform where I can freely ask questions related to CS and receive thoughtful insights. Thank you for fostering such a supportive and enriching environment.“
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Sanjayan Arulsakaran
“CxXchange has been a core reason that I felt confident in taking on my current responsibility at my startup, owning the Customer Success function. As someone new to the field, with limited internal resources on CS & CX, having this space to learn from and with professionals has been awesome. The support and wisdom I've received from people like Elizabeth Blass, Jerry Stalick, and Rich Gawlas have been invaluable. Thanks for creating this space Jan.”
