All Events
How to Build Resilience in an Era of Change
📌 Come learn how to get on board with change and love it!
📆 August 13, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Jennifer Albrecht & Jan Young
🖥 Slides
📄 Breakout Notes
Best Practices to Leverage Customer Education & Marketing
📌 Does sending a Customer email = Customer Marketing? What’s the difference between Customer Education & Training?
📆 Apr 16, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Kristine Kukich & JanYoungCX
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
Change Management: Strategies for a Successful CS Platform Deployment
📌 Change Management: Strategies for a Successful CS Platform Deployment
📆 August 1, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Chris Dishman, Kristi Faltorusso, and Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
Communicating Change and Getting Buy-In
📌 Communicating Change and Getting Buy-In
📆 July 25, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Led by Jan Young
🖥 Slides
➡ Watch on YouTube here
Change Management Best Practices:Customer Advocacy Programs
📌 Change Management Best Practices:Customer Advocacy Programs
📆 July 18, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Kyle Yantis and Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
Change Management: Converting Challengers to Champions
📌 Change Management: Converting Challengers to Champions
📆 July 11, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Amber Moore and Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
Managing Organizational Change & Transformation with New Exec Team
📌 Managing Organizational Change & Transformation with New Exec Team
📆 June 27, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Devon Lee and Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
Change Management & Adoption Practices with your Customers
📌 Change Management Adoption Practices with your customers
📆 June 20, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by David Goldberg and Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
CS as Change Agents
📌 CS as Change Agents
📆 June 13, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Keishla Ceaser-Jones and Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here
Change Management: What You Need to Know to Get Started
📌 Change Management: What you need to know to get started
📆 June 6, Tuesday
🕟 4:30pm PT/ 7:30pm ET
🧍 Co-led by Ashna Patel and Jan Young
🖥 Slides
📄 Breakout Notes
➡ Watch on YouTube here